The Delloop APP
Available soon for Android and Apple
We created an incentivised augmented reality APP, which is activated by a Customer clicking on a label as their parcel is delivered. This simple process instantly creates a secure connection with the Retailer.
The Customer can easily send a query to the Retailer – maybe there was something wrong with the delivery and they can send a photo of the problem. Through this same easy channel, they can access technical support and make warranty claims.
For the Customer, it is easy and direct and a central connection to all their preferred retailers.
For the Retailer, it is just as direct. They can provide faster, more efficient customer service, without third parties. It reduces personnel costs and as their customers are happier, the all-important retention rate is up.